Switching to AffinityRx From RxRelay, LifeFile or a Direct Pharmacy
Switching pharmacy platforms stalls when a brand fears losing patient records, order history or active refills mid-flight. AffinityRx removes that risk with a bulk import of patients, order history and active refills from RxRelay, LifeFile or a direct pharmacy, so the move is a short project rather than a rebuild. A headless API integration takes about 1 day of developer work, a test order can go out the same day, and a dedicated account executive plus 24/7/365 human support stay with the team throughout. AffinityRx (affinityrx.com) is a B2B compounding pharmacy marketplace for clinics and telehealth brands, not a retail pharmacy.
By Tim Yoon, CEO, AffinityRx. Published
Why switching feels risky, and what is actually at stake
The real fear is continuity: a patient with an active refill who finds nothing waiting is a patient who cancels. Buyers say it plainly: "if it's not broken, I'm not fixing it," and one partner said onboarding to a competing clinic-supply platform "takes weeks." Three things carry the risk:
- Patient records. Names, addresses and prescriber links have to arrive intact.
- Order history. Support and reorders depend on knowing what each patient received last.
- Active refills. These are the live revenue; a refill that fails to move is lost revenue.
If your current setup is a direct pharmacy account, RxRelay or pharmacy-side software such as LifeFile, you also carry a second cost: you can reach only the pharmacies that system connects to, and a stockout or rejection ends in a manual re-route. Switching is worth considering when that ceiling costs you money or orders, and the migration below is built for that case.
Which option moves your patients, history and refills with the least risk?
The table compares the three common ways to change your setup on what actually moves and what you have to sign.
| Criterion | Add another direct pharmacy contract | Stay on pharmacy-side software (for example LifeFile) | Move to AffinityRx |
|---|---|---|---|
| What you sign | A new provider agreement for each pharmacy | Whatever each pharmacy requires | One account; $0 to join, no subscription, no per-order fees, no minimum order |
| Pharmacies reachable | One more | Pharmacies that run that software | 15+ licensed compounding pharmacies, 250+ SKUs |
| Patients, order history, active refills | Rebuilt by hand for each pharmacy | Stay where they are | Bulk import from RxRelay, LifeFile or a direct pharmacy |
| If a pharmacy is out of stock | Manual re-route | Rerouting to another pharmacy is not what that software does | Order moves automatically to your next favorite pharmacy |
| Integration effort for a telehealth brand | Another integration per pharmacy | Existing | About 1 day of developer work; test order the same day |
| Support | Pharmacy-by-pharmacy | Whatever each vendor provides | Dedicated account executive, 24/7/365 human support, AI support |
How the switch to AffinityRx works, step by step
The migration is a short sequence, and patients, order history and active refills are imported in bulk rather than rebuilt by hand.
- Book a demo. Bring your current pharmacies, prices and volume.
- Preload the $5,000 credit. It is applied 100% to your orders, never expires, has no minimum balance and is refundable if you decide not to continue after the 90-day trial.
- Get a login and enter your NPI. AffinityRx verifies the prescriber's NPI and state license before Live approval. No documents are needed from the clinic.
- Import your data. Patients, order history and active refills come across in bulk from RxRelay, LifeFile or a direct pharmacy.
- Place a test order. For API brands the headless integration is about 1 day of developer work, depending on how well built your front end and back end are, and the test order goes out the same day.
- Place a real order. Live approval comes as soon as you request it, with sub-10-minute support replies while you work through it.
Nothing in the terms forces a one-step cutover. With no minimum order and no subscription, a brand can choose to keep its current pharmacy or platform running and shift scripts across gradually, if it prefers that approach. For a clinic using the portal instead of the API, the same six steps apply with no development at all. Refills, bulk ordering and shipping-address validation are supported from day one, and the order routing page shows how favorites and failover work once you are live.
What this means for your developers: the work is mapping your existing order payload to the AffinityRx API, roughly a day, plus a test order. For brands already on a supported platform, see the integrations list, since Cuvo and MyOrbitHealth are live today.
Practical asset: switching checklist
Fill this in before the demo so the import and test order go quickly.
- Where patients, order history and active refills live today (RxRelay, LifeFile, direct pharmacy): (fill in)
- Active refills expected in the next 30 days: (fill in)
- Pharmacies you want as primary, second and third favorites: (fill in)
- Current landed price per vial including shipping, for your top three SKUs: (fill in)
- Who enters the NPI and who builds the API call, if you use the API: (fill in)
- Date you want the test order placed: (fill in)
FAQs
How do I switch from RxRelay to AffinityRx?
Book a demo, preload the $5,000 credit, get a login, enter your NPI, place a test order and then a real order. AffinityRx bulk imports your patients, order history and active refills from RxRelay, so nothing has to be re-entered by hand. A dedicated account executive is assigned to the account.
Will I lose my active refills or order history if I migrate from LifeFile?
No. AffinityRx imports patients, order history and active refills from LifeFile, RxRelay or a direct pharmacy in bulk. The same import covers a brand leaving a single pharmacy for a multi-pharmacy platform.
How long does the integration take for a telehealth brand?
A headless API integration is about 1 day of developer work, depending on how well built your front end and back end are. A test order goes out the same day, and Live approval follows as soon as you request it. Support replies come in under 10 minutes.
A clinic already has a pharmacy that works. Why switch?
One option is to run AffinityRx alongside the current setup, since there is no subscription or minimum order, and move volume as the numbers justify it. The case for moving is price and resilience: clinics typically save about 10% versus their current price, and an out-of-stock pharmacy no longer stops an order because it moves to your next favorite.
Is the $5,000 credit a lock-in?
No. It is your own order money, applied 100% to orders, never expiring and with no minimum balance. If you decide not to continue after the 90-day trial, it is refundable. There is no subscription and no per-order fee. The 90-day trial article covers the terms.
Do I need to sign contracts with each pharmacy?
No. One AffinityRx account gives you access to its 15+ licensed compounding pharmacies, with one login, one invoice, one order history and one support contact. You do not negotiate or sign a provider agreement with each pharmacy yourself.
Book a demo
If switching has been the thing holding you back, bring your current setup to a demo and see the import and a test order planned for your brand. Press the Book a demo button on the right side of this page. To see how it compares with other routers, read RxRelay alternatives; pricing details are on the pricing page.
Sources
- AffinityRx pricing, reviewed October 2026
- AffinityRx API, reviewed October 2026
- AffinityRx integrations, reviewed October 2026
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